7 steps to resolving a negative or bad review

Social media’s power over us and our customers is amazing, but also terrifying when things do not go our way. With my involvement in marketing and web development I find myself helping my clients with bad reviews on Facebook occasionally and giving them guidance on what to do, and what not to do. When we receive a negative review on social media it not only hurts our businesses, it also effects us on a personal level. We have made this our lives’ work just to be criticized over something not turning out right, a mistake, or a bad apple employee. Read this post and I will pass along the information I give to my clients. 1. Respond, but not too quickly …